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Ionic step count accuracy concern with Strava

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‎02-21-2021 09:58 - last edited on ‎02-23-2021 16:37 by Fitbit Moderator

‎02-21-2021 09:58 - last edited on ‎02-23-2021 16:37 by Fitbit Moderator

Hi, I have done over 10,000 steps today and had the buzz and the colours on my watch. However, on my last sync it has taken them down to just over 8,000 on both the watch and app. Not happy! Can this be rectified?

 

Moderator Edit: Clarified subject

 

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‎02-21-2021 10:30

‎02-21-2021 10:30

This seems to be as a result of a tracking error on strava. I had tracked a walk on strava on my phone this morning and this didn't track the route and therefore the distance accurately (I walked in a straight-line over houses and a rugby pitch apparently). My watch obviously picked up my steps as I walked and when the two have synced later today it would appear that  fitbit has adjusted the steps down to reflect the distance on strava. Still annoyed though 😝

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‎02-23-2021 16:37 - last edited on ‎08-30-2024 09:37 by Fitbit Moderator

In response to Welsh_Alli

‎02-23-2021 16:37 - last edited on ‎08-30-2024 09:37 by Fitbit Moderator

Hello @Welsh_Alli, it's nice to see you again participating here in the Community Forums.

Thanks for bringing this to our attention and for the details that were shared on your post. Based on your latest update, can you please let me know if you're still experiencing difficulties with the step count of your Fitbit Ionic and the Strava app? 

Looking forward to your reply.

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