Ionic stoped tracking running activity

[alicenaomi]

It's very frustrating that Ionic stopped tracking my running activity this morning in the middle of it and lost all the data, even after I have restarted tracking :-(. This is the second time that happened to me in 2 weeks. 

How can I rely on a watch that cannot keep up with it's basic functionality?! Please help! My half marathon in is 2 weeks!

[SunsetRunner]

You can't rely on it. This issue has been there for I don't know how long. Just looking back at my own posts/replies they take me to the mid-2018 when I started experiencing crashes. You need to get a backup device as there is no fix to this issue ( and probably will never be ). I experienced two types of crashes:

- Exercise app suddenly goes back to the watch face ( if you're lucky you will feel short vibration on that occasion so you may be able to restart tracking but all previous data is lost ).

- Random reboots - it happened only a few times during Exercise app and somehow it results with dividing the workout ( so at least, pre-reboot stage wasn't lost ). I observe random reboots mostly during daily activities and fortunately, they are very rare during workouts. This started happening early this year.

I still experience crashes running the Exercise app ( GPS and non-GPS workouts ) but then I either log it manually or don't log at all. I don't care so much since I started using other devices which are a lot more reliable. I have a habit of tracking my activities using several recorders. My main tracking device is another watch, on the bike I use a bike computer. I also track using my mobile phone. I just like data and Ionic, in that case, isn't particularly useful ( the data is very limited for my use ). If Fitbit fails that's fine but I would not bet on it with my life 😛 So yeah, my advice is that if you're looking for something reliable look for something else. It saved me from lots of frustration ( although still, I remember money spent on Ionic 😆 ).

[Rich_Laue]

Which possible mode was used when tracking the run? 

Was the tracking manually started or simply let the ionic decide. 

With my walks and bike rides I have noticed this issue. Some have reported that gloves have turned off the tracking. 

[alicenaomi]

Thanks for sharing your experience. It's too bad to learn that there is no solution for such an expensive watch 😞  I will try to return it and get my money back.

[Rich_Laue]

I'm still not sure what the issue is @alicenaomi and the reason for three very vague answer in my last post

[alicenaomi]

Yes, I was tracking manually started running, and I didn't touch the watch, I was just checking my pace every 5 min.It stopped suddenly after around 5.5K, 35 min.

[bozack]

did you get any response on this?  i've lost too many rides now due to tracking just stopping on my Ionic.

So frustrating