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Ionic stopped charging

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‎06-05-2021 17:25

‎06-05-2021 17:25

Ionic was 1 year and 2 weeks when it stopped charging.  Contacted Fitbit expecting some consideration.  They offered 35% discount on next purchase.  This seem minimal on a top end tracker.

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‎06-06-2021 12:24

‎06-06-2021 12:24

Welcome to the Fitbit Community, @retired114.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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