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Ionic stopped counting steps - My experience with Customer Support

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‎05-28-2019 06:31 - last edited on ‎05-29-2019 11:39 by Fitbit Moderator

‎05-28-2019 06:31 - last edited on ‎05-29-2019 11:39 by Fitbit Moderator

My ionic stopped counting steps yesterday. Tried restarting device with no success. Contacted support and after going through the troubleshooting steps I was informed that the product was defective. Luckily the product is two months past warranty so fitbit support tells me I get to pay for a new one, but don't worry "As for the quality, our devices are made to last as they were made using high-quality materials."

 

Fantastic. I'm definitely considering going back to garmin or polar.

 

Moderator edit: Subject  for clarity 

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‎05-29-2019 11:42

‎05-29-2019 11:42

Welcome aboard @JP515M thanks for bringing this to my attention.

 

I'd like to appreciate your time and patience with the situation that was experienced with our Support team, your Ionic device and the time you spent troubleshooting this matter prior posting. Please note that Fitbit is always striving to improve our products and services, therefore, the feedback that was submitted is appreciated. If you have any additional questions about our Customer Support resolution, I suggest you to contact them back and also check our warranty policies here. 

 

Let me know if you have any additional questions.

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