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Syncing difficulties with new dashboard

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‎05-28-2019 12:02 - last edited on ‎05-29-2019 11:43 by Fitbit Moderator

‎05-28-2019 12:02 - last edited on ‎05-29-2019 11:43 by Fitbit Moderator

Hello,

 

My fitbit Ionic syncs irregularly. Is there anyway to force sync. I read old posts but the solutions are using the old App.

 

Thank you.

 

Moderator edit: Subject for clarity 

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‎05-29-2019 11:47

‎05-29-2019 11:47

Hello @JoeyLA2 thanks for bringing this to my attention, I'd like to provide you with helpful information and give you a warm welcome to our Community.

 

When you said that your device is syncing irregularly, you mean that it's not syncing when you try to force sync with the app or that All-day sync feature is not working as designed? I recommend you to check our help article: How do Fitbit devices sync their data? and if necessary, move forward with the troubleshooting steps from this article. I'll be here if you need anything else. 

 

Let me know if you have any additional questions. 

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