Ionic stopped counting steps

[dstew7003]

My Ionic stopped counting steps, everything else recording normally

Moderator edit: Updated subject for clarity

[SilviaFitbit]

@dstew7003 Welcome back. Thanks for the details mentioned. 

It's pretty weird that your Ionic stopped tracking steps. Please confirm that your wrist settings are correct and that you've entered your height in your profile.

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take. Could you let me know if your step count decreased? Are you not seeing any steps at all on your Dashboard? 

Keep me posted. I'll be around if you need further assistance. 

[Jacki0110]

My Iconic stopped tracking everything 2 days ago.  I've changed the clock face, uninstalled and reinstalled my device, unpaired and paired the bluetooth and still nothing.   I have not received notification to update to the new firmware.  There obviously is a system issue and not user issues.

[dstew7003]

I have all the setting settings correct, I restated the device and it
resumed counting the steps, I'm curious why it stopped in the first place.

--
Don

[dstew7003]

I restarted my device and it resumed counting the steps.

--
Don

[SilviaFitbit]

@Jacki0110 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

In this case, I've shared your post with our Support team and they will continue assisting you through email. 

@dstew7003 Thanks for getting back. I'm glad to hear that your Ionic started tracking steps again. 

I'll be around if you have any additional questions.