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Ionic stopped receiving texts and emails

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‎11-15-2021 08:16

‎11-15-2021 08:16

My ionic has stopped receiving texts and emails. It is connected to the app. I have a Samsung note9 and have not changed anything with my phone or the app.  My ionic is up to date. I've tried deleting the ionic, turn Bluetooth off then on, rebooting phone.... all the usual. 

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‎11-15-2021 11:27

‎11-15-2021 11:27

Welcome to the Fitbit Community, @Bbellon19.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. If after following their instructions you continue having difficulties please let them know. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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‎11-16-2021 05:40

‎11-16-2021 05:40

HI @Bbellon19 -  sometimes a simple thing like being stuck in Sleep mode or Do not disturb can block them. Also check the phone just in case.

Author | ch, passion for improvement.

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