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Ionic stopped recording data

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‎09-23-2020 07:43

‎09-23-2020 07:43

2 days ago my ionic stopped recording all data. Steps, sleep, calories etc. The auto motion screen wake no longer works. 

I have done a factory reset, unpaired the device, uninstall and reinstalled the app but still no data is being recorded. The device has no problem syncing to my phone but its the fitbit device that is recording 0 for steps etc. 

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‎09-24-2020 15:00

‎09-24-2020 15:00

@Tomfinnertyx A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

 

I appreciate the troubleshooting tried prior to posting. I've shared your post with our Support team and they mentioned that you already have a case with them, please continue the communication through email, they'll be happy to assist. 

 

I'll be around if you have any additional questions! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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