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Ionic Blank screen AGAIN

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‎09-23-2020 08:26

‎09-23-2020 08:26

This is the second time i have posted about this issue.

My ionic screen is not working again. Previously i tried all the recommended fixes, which didn't work. I posted here and it was recommended i do a factory reset. That worked and my fitbit worked fine for a few months until it started happening again about a week ago. I did a full factory reset again (pain in the butt) but not even 12 hours later it is happening again. Any ideas this time? Have i been sold an absolute lemon because this is getting very frustrating as my so called "smart watch" can't even show me what time it is!

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‎09-24-2020 15:05

‎09-24-2020 15:05

@Nadscol Hi there! Thank you for taking the time to share what you're experiencing with your Fitbit Ionic. 

 

I truly appreciate the time you've spent troubleshooting this with us. Since you've tried the recommended troubleshooting but your Ionic is still not working, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

 

I'll be around if you have any additional questions! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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