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Ionic stopped syncing after update

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‎09-16-2020 15:59 - last edited on ‎09-17-2020 11:53 by Fitbit Moderator

‎09-16-2020 15:59 - last edited on ‎09-17-2020 11:53 by Fitbit Moderator

Hi, my iconic is not syncing with my phone nor my iPad. This occurred a couple hours after I took the update.

 

Moderator Edit: Clarified subject

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‎09-16-2020 17:51 - edited ‎09-16-2020 17:52

‎09-16-2020 17:51 - edited ‎09-16-2020 17:52

You can only sync to one device. To change you have to setup from scratch. Is you phone running on Android? Perhaps not as you have an iPad. Anyway in Android you sometimes need to FORCE STOP the Fitbit app. Settings>Apps & notifications>Fitbit>FORCE STOP. Back out and restart the app and attempt a sync. You may have to try a resync a few times and even FORCE STOP the app another 1 or 2 times.

 

The may be a similar procedure in iOS. Just I don't know it.

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‎09-17-2020 02:24

‎09-17-2020 02:24

Ive been having the same issues fitbit tried to tell me it wasnt the update and that my bluetooth had broke and its out of warranty so they wont help. Thats absolute tosh 100s possibly 1000s have the same issue after the update and my phones bluetooth finds the ionic fine its tha app that doesnt link to it properly to sync. Yesterday after just about giving up and getting hold of trading standards who are now advising me since its against tradings standards in the uk for a company to break your hardware with their software they have to take responsibility i will be taking it further but for the moment maybe this will help you if you unpair your ionic with all devices and uninstalling the app turn off bluetooth for a sec and turn on aeroplane mode then off (this resets the bluetooth better than flicking on and off) then reinstall the app and add and connect via add new device when you get the prompt to set up wifi skip it and continue via bluetooth. I seem to get a short term fix for the issue doing the above but it doesnt last for more than a couple days.

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‎09-17-2020 12:11 - last edited on ‎10-17-2024 11:04 by Fitbit Moderator

In response to Natagoat

‎09-17-2020 12:11 - last edited on ‎10-17-2024 11:04 by Fitbit Moderator

@Pettini A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

Just wanted to jump in and share this syncing troubleshooting for anyone who's experiencing difficulties to sync their Fitbit Ionic. 

@Natagoat Hi there. Thank you for sharing the workaround that has worked for you. Our Support team provides some troubleshooting before they share additional options with you, if you have any questions about it please reply back to the case that you already have. 

@PaulMe Thanks for your input. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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