Ionic stopped syncing with my iPhone.

[RustyBrindle]

Good morning all,

Yesterday morning got up checked sleep pattern, as usual and synced fine.  Went on usual bike ride and noticed that my Ionic was not syncing any longer.  At about 10:43 it connected one last time -none since then.  Did some research and updated to iOS 12.  Rebooted, reconnected, re, re, re... I tried to forget and set up an new one, but it will not connect to Wifi.  Bluetooth keeps cycling from connected/disconnected.  Tried to go in and check the Wifi settings in the App on my phone (6S) and it "can't find device".

I know there are a lot of folks on here with a vast amount of technical knowledge that I'm hoping for some insight from.  Does this sound like a Ionic or iPhone issue?

Thank you in advance for any assistance.

[SantiR]

@RustyBrindle I hope you're doing well! I appreciate the effort you took trying all of those steps in order to sort this out and also for providing all of the details regarding the situation you are experiencing with your Ionic not syncing. Thanks for updating your watch to the latest OS version.

It sounds like we need to troubleshoot both your watch and phone.

Did you rebooted your phone or your watch? If possible, do both. You will find the restart steps for your watch there. You can reset Bluetooth by turning it off, waiting around 10 seconds, and turning it back on. Also, check if you are using the latest Fitbit app version for iOS devices.

You can find more details about the syncing troubleshooting steps here (if possible re-do the steps, but in the order given there for best results).

Try that out and let me know how it goes! 

[RustyBrindle]

Have you for your response. Fortunately, I was able to figure it out... the only thing I didn’t do was reboot my Ionic -which, as it turns out was the problem. Not sure what caused it to occur initially, but the reboot solved the issue. Crisis averted. 😊

Best regards,

Rusty

[SantiR]

@RustyBrindle Thanks for your quick reply! I'm very glad to read that you were able to sort this out. I'm glad you are back on track.

Perhaps, it happened as a result of updating to the latest OS version. As in most phones, for example, a restart/reboot is required after a system update. However, this is not official information. I'm glad it is now syncing properly.

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around!