Ionic stopped syncing

[Maddy47]

Please can anyone help me.  My tracker was syncing normally until 2 pm yesterday.  When I came back from a walk at 5 pm it wouldn't sync.  The icon on the top right of the fitbit page says 'tracker disconnected'.  I have tried everything I can think of, including plugging the charger lead into my computer, fitting the tracker into the cradle and pressing the button until the tracker vibrates, all to no avail.  Anyone got any ideas, please.

Moderator edit: Updated subject for clarity 

[SunsetRunner]

Do a RESTART and do it several times if necessary.

[Maddy47]

Thank you very much for your suggestion, but I've tried this over and over
and my tracker is still disconnected. I'm awaiting a reply from Fitbit but
it's been a couple of days since I sent them the email.

[SunsetRunner]

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@Maddy47 wrote:
Thank you very much for your suggestion, but I've tried this over and over
and my tracker is still disconnected. I'm awaiting a reply from Fitbit but
it's been a couple of days since I sent them the email.

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Customer Support would have been my next suggestion.

[MaginB]

Hi there @SunsetRunner and Welcome aboard @Maddy47! 

@Maddy47 Thanks for sharing your inquiry and performing these troubleshoots. I noticed that you have an open case with the Support Team, please keep an eye on your email inbox for the next steps. If you have more inquiries don't hesitate in letting me know I'll be around! 

@SunsetRunner Thank you so much for your help! 

See you around!