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Ionic turning off

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‎04-26-2018 17:32 - last edited on ‎04-27-2018 13:04 by Moderator Alum

‎04-26-2018 17:32 - last edited on ‎04-27-2018 13:04 by Moderator Alum

I purchased an Ionic presale and I have been having many issues since the end of February. Today while out on my daily walk, I didn't notice 15 minutes into my walk my watch died. When I noticed I had a blank screen and in checking my phone it was not working.

 

I contacted Fitbit and was told there is nothing defective about my watch. When it shut's itself OFF and is not working, and this was not the first time, my watch is defective. In the past I have had 2 flexes, a Charge, Blaze, and now this one. I had no problems with any of them, but now after being a long time customer, I was basically told to pound sand by Customer Service today. After all the time I have been a customer I will not purchase another Fitbit product. It is too bad they don't stand behind their products and replace when the watch malfunctions.

 

Moderator edit: Clarified subject 

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4 REPLIES 4

‎04-26-2018 19:51 - edited ‎04-26-2018 19:54

‎04-26-2018 19:51 - edited ‎04-26-2018 19:54

Your angry. Maybe contact them not so angry? It can go a long way

 

BTW I have been using Ionic since it came out with no problems

 

But I read the manuals so I can understand my device.

 

https://help.fitbit.com/?p=ionic Its at the top of the page

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎04-26-2018 21:36

‎04-26-2018 21:36

Maybe you need to charge it. 

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‎04-27-2018 07:00

In response to blu-steel

‎04-27-2018 07:00

Might I suggest a charge and a reset before contacting Fitbit?  The restart often solves many bugs (such as freezes and shutdowns) that the watch may be experiencing.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎05-02-2018 07:11

‎05-02-2018 07:11

It's great to see you around @mtimlick! 

 

Thanks for performing these steps, let me help you out. As @DramaQueenDiva mentioned you should try restarting it, then make sure is properly charge as @blu-steel said, check out these charging tips. Besides the article that @WendyB shared you can also take a look at this article that helps you to improve the battery life. 

 

If by any chance you're still having trouble I recommend replying back to the last email that you received from Support explaining all the troubleshoots you've tried so far and still not working. Try to mention all the details so you can get back on track as soon as possible. 

 

Let me know how it goes, I'll be around! 

Magin | Community Moderator, Fitbit

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