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Ionic stopped syncing

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‎07-17-2019 18:15

‎07-17-2019 18:15

Hi all, I know there is an issue with Android Pie. I have an LG G7 on Andriod Pie. It worked great until this afternoon when I went for a run, charged the ionic and noticed it won't sync anymore. I have deleted it from the app to unpair and tried to reconnect. The app can find the tracker but then it won't sync. I have tried the suggested tips to get it to work until a permanent fix is found but that doesn't help and the menu settings described aren't listed on my phone that way. I think I may have a different issue given the app can find the tracker but not sync. Any help would be appreciated. 

 

 

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‎07-17-2019 18:47

‎07-17-2019 18:47

Be very careful when trying to fix this issue. On July 11 my ionic stopped syncing. Apparently is an issue with the WiFi chip in the ionic produced by a glitch in the software. Now check if your ionic is still in your WiFi, if not this may be a doomed device like mine. 

After couple days trying to sync I finally gave up today and decided to do a factory reset.  Big mistake don’t even think on doing this. Even when this seemed to work in the beginning, after re- pair it with my iPhone the ionic asked me to upgrade to latest firmware. Now while doing this my ionic went black on the screen to never wake up again. After spending some time with costumer support they told my ionic was bricked due to the upgrade. I asked if they could repair it and they said no, unfortunately I’m no longer under warranty. Bottom line I got burned with this device. Hope yours is not the same case. 

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