Ionic stopped tracking steps accurately

[sjennings76]

My ionic just stopped tracking steps.  I did a 2 mile run today and nothing.  Now it seems like it's tracking but maybe one step for every 15 I do.  I've tried restarting and changing the home screen and no change.  It's fully charged.  It did not vibrate when I put it on the charger.  What can I do?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@sjennings76 Welcome to our Fitbit Community. Regarding the steps tracking issue that your Fitbit Ionic has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

In order to avoid any confusion on my end, please let me know if you restarted your Ionic as described in this help article. As a side note, I'd like to share this help page, which explains more information about the accuracy of your Fitbit device.

See you later.

[Sorgrandy]

I have to restart my iconic at least once a week?

[JuanJoFitbit]

@Sorgrandy Thank you for joining us in this thread and our Fitbit Community. Regarding your question, I'd like to know if your Ionic is also experiencing steps tracking issues.

In the meantime, check out this help page, which explains more information about the accuracy of the Fitbit devices.

See you later.