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Ionic stopped working after almost 2 years

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‎08-13-2020 05:43 - last edited on ‎08-13-2020 15:24 by Fitbit Moderator

‎08-13-2020 05:43 - last edited on ‎08-13-2020 15:24 by Fitbit Moderator

Had it bought as a Christmas present in 2018.

 

Issues with not being able to charge on stand or cable, does not seem to make connection now, then to top it all it suddenly just started buzzing and scrolling across different screens and cannot get back to watch face.Tried Shut down,restart, reset to factory settings, to no avail. and now battery has just died and will not charge. Surprising early failure for the price charged.

 

I have had to go back to my Surge until I decide whether to change make and go for a Garmin so many people who have had them have made some positive recommendation on durability and accurate GPS

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-13-2020 06:14

‎08-13-2020 06:14

Same happened to mine at the weekend. Bought mine in October 2018, so still within the two year warranty. Had been faultless until Sunday, and was half charged.  A couple of random vibrations, and jumping screens. I pressed back button to clock face, it seemed to go a bit dim, then died. Did the usual two and three button resets, as suggested on the forums, nothing. Cleaned the contacts, tried different cables and power sources. No green light on back, no logo, just dead. Tried on charger, nothing, apart from the Ionic getting very hot. Got onto customer support on Monday, and by Tuesday, a replacement had been sent out.

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‎08-13-2020 09:33

In response to peterbea142

‎08-13-2020 09:33

Same happend here 2 days ago. I did a firmware update - I bought mine June 2018 And now it’s impossible to start, or charge - gone totally black! Living in Norway and bought this at Fitbit store so not shore how to make a complain. 

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‎08-13-2020 15:19

‎08-13-2020 15:19

@Schloss A warm welcome to the Fitbit Community. Thanks for taking the time to share what you're experiencing with your Ionic. 

 

Thanks for the troubleshooting tried prior to posting. I've shared your post with our Support team and they mentioned that you already have a case with them, please continue the communication through email, they'll be happy to help. 

 

@peterbea142 Hey there. Thanks for sharing your experience with our Support team. 

 

@Annsuade Welcome to the Fitbit Community. Thanks for letting me know that you started experiencing this after you installed the latest firmware update. In this case, I've shared your post with our team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

 

I'll be around if you have any additional questions. 

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