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Ionic stopped working after update

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‎07-30-2020 11:54 - last edited on ‎07-31-2020 16:41 by Fitbit Moderator

‎07-30-2020 11:54 - last edited on ‎07-31-2020 16:41 by Fitbit Moderator

I see several people have had the same issue. I've been a Fitbit user for years.. I think I'm done. My Ionic was working perfectly & is physically in great shape.. but it is now out of warranty. I ran this spring's update & it got stuck on the logo screen.. I tried several restarts & the same thing happened, so I tried a reset. Now it is completely dead.. I chatted with a customer service rep & they offered me a 25% off coupon for a new device. My $250 device was perfectly fine prior to this update. I purchased this Ionic as an upgrade after all of my previous Fitbits mysteriously died just out of warranty. If a firmware update kills something a customer payed that much $ for, warranty or not, the company should replace the device. 

 

Moderator Edit: Clarified subject

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‎07-31-2020 16:45 - last edited on ‎10-22-2024 08:32 by Fitbit Moderator

‎07-31-2020 16:45 - last edited on ‎10-22-2024 08:32 by Fitbit Moderator

@MamaBear007 A warm welcome to the Community. Thanks for taking the time to share your experience with Ionic. 

I appreciate that you mentioned you contacted our Support team. Your feedback is truly appreciated, we're always striving to improve our services offered. Our team reviews each case individually and provides troubleshooting before exploring any additional options. If you have any questions about the option you were given, you could reply back to the case that you have with them. 

I'll be around if you have any additional questions. 

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