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Ionic stopped working - feedback

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‎07-08-2019 02:03 - last edited on ‎07-09-2019 11:19 by Fitbit Moderator

‎07-08-2019 02:03 - last edited on ‎07-09-2019 11:19 by Fitbit Moderator

My Fitbit Ionic died while walking. No impact of any kind to the watch. I had always sync on and the last time it synced with phone at ~65% battery still remaining. Restart doesn't work. Hard reset doesn't work. Just can't do anything. Went through the community pages and found that there are many more like me and I am not the only faced this problem. This indicates that the watch design / manufacturing itself is having problem. Called customer service. They suggested to dump the watch and buy a new Fitbit. Big joke. 299 USD + tax for using less than 18 months? Not much help from customer service either. Why would I go and buy another from Fitbit when I have a bad experience with first one? At least not before trying another brand.

 

Moderator edit: Updated subject for clarity 

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‎07-09-2019 11:17

‎07-09-2019 11:17

Welcome back @SivaKoralla. Thanks for the details mentioned and for the research done before contacting us. 

 

Your feedback is appreciated. We're always working to improve our Customer Service and watches. I can confirm that each case is reviewed individually and the option that's provided is based in the Fitbit Warranty. 

 

Remember that if you decide to buy a new one, our Support Team is always here to assist you and troubleshoot this with you. 

 

Hope you can give Fitbit another opportunity. I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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