Ionic stopped working, feedback

[BT70]

I just got off the phone with customer service. I have an Ionic that flashed the logo for about 5 minutes, then stopped working. After an all nite charge nothing on the screen. I was offered a percentage off a New Ionic?!?!? I’m out of the 1 year warranty. 

Move owned a Zip, 2 charges, Blaze (which I wore today) 2 Ionics wife and I have one), and the Aria scale.  I switched from Garmin because I enjoyed the Fitbit community. This situation with the Ionic has put a bad taste in my mouth. Plus it happens to be the most expensive item I’ve purchased from Fitbit. 

After my Blaze and Charge go out I’m off the Fitbit bandwagon. 

[DavideFitbit]

Hello @BT70, it's good to see you around in the forums for the first time. I'm really sorry to see that you've been having trouble with your Ionic flashing continuously with the logo. 

Thank you for taking the time to share your feedback about the watch and your experience with the customer support team as well. As you mentioned, the warranty period is valid for one year and this would start counting from the date of purchase. You can check the complete warranty policy here. 

All comments received from users are helpful to continue improving the quality of products, thank you again for all your feedback. 

Let me know if you have further questions. 

[BT70]

Thank you for given, the exact same information that the Fitbit customer line gave me. 

[DavideFitbit]

Thank you for sharing your feedback regarding the experience the customer support @BT70.