Ionic won’t turn on.

[Mr_Tweedie]

Hi all

My Ionic had 50% of battery, sat and had a meal, then 1 hour later, battery flat and watch off. I attached the charger for a couple of hours but won’t turn on or reset when I press left and bottom button for 10 seconds. Also felt warm on the charger. Any ideas?

[Keljaib]

Mine had the same problems and my case could almost confirm Fitbit puts self destruct, maybe a nano bomb or something, in their products. So that you are forced to buy a new one.

my ionic was bought in 2017 dec, the warrant passed yes, and right after that problem started happening until recently it’s dead no matter what button I pressed. Everything happened right after the warranty passed!

then I contacted their help desk on email and all they gave me is the q n a model answer then told me to buy a new one because they couldn’t help with my warranty expired.

[Keljaib]

*i have never let it shook or touched any liquid, no damaged ever

[geeyanna]

My Ionic stopped working yesterday.  I tried everything that was suggested on the forums.  I have never let it get wet or immersed in any water.  I got it this past Christmas 2018.

[RicardoFitbit]

H guys! I'm here to provide assistance, my apologies for the delayed reply. Welcome aboard @Mr_Tweedie @Keljaib and @geeyanna.

@Mr_Tweedie Thanks for troubleshooting this situation prior posting, your patience and effort are appreciated. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? try the steps that are specified there and let me know how it goes. Same for you @geeyanna, please keep me posted. 

@Keljaib Thanks for your comments and sharing with us your experience with our Ionic device and the assistance that was provided by our Customer Support team. If you have any additional questions in regards the resolution that was provided by them, I recommend you to contact them back for more information and details. Also, for any inquiry related to our warranty policies please check: Return Policy and Warranty.  

Let me know if you have any additional questions. 

[Mr_Tweedie]

Hi

I had amazing service from the support team and after going through some telephone calls and an email, I have received a new pebble part.
Excellent service all round

Thanks
Darren

Sent from my iPad

[RicardoFitbit]

Hey @Mr_Tweedie thanks for your reply and update!

Thank you for your patience troubleshooting your Ionic with our Support team, I'm happy to know that they provided you with assistance to resolve your concern and that a replacement device was sent. Don't hesitate to contact me back if you have any additional questions or require further assistance, I'll be here for you.

I hope that you have an excellent week, happy stepping.