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Ionic stopped working in the pool

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‎10-14-2019 20:43

‎10-14-2019 20:43

So I have used my Ionic to swim on many occasions but since the latest update my watch has been playing up. Then after swimming in the pool it died. I have had it just over a year and live in Thailand so the warranty is not an option. Can anyone advise on how to fix this issue? I love my fitbit but if it can't be fixed I will change to a cheaper brand as I can't afford 11,000 Thb every year! TIA 👍

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2 REPLIES 2

‎10-15-2019 07:20 - last edited on ‎01-15-2025 09:26 by Fitbit Moderator

‎10-15-2019 07:20 - last edited on ‎01-15-2025 09:26 by Fitbit Moderator

@CDOBKK39 Welcome to the Community. Thanks for the details shared based in what you're experiencing with your Ionic. 

I appreciate that you mentioned you live in Thailand, I have shared your post with our Support team and they will continue assisting you. Each case is reviewed individually so they will determine what options they have for your since your Ionic stopped working after you went swimming. 

I'll be around if you have any additional question. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer

‎10-18-2019 04:43

In response to SilviaFitbit

‎10-18-2019 04:43

Thanks Silvia. It does not seem like I will get any help. Suppose I will buy a cheaper brand. See ya 👍

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