Ionic stopped working; just died

[SMS2019]

I charge my Ionic every night even when I don't have to. I woke up this morning and my screen was blank. I took off the watch to look at the back and there is no light. It's dead. I did the update the night before. Did this cause my Ionic to die? I love Fitbit so much so that I am a stock investor.

[firwin]

Same here - mine died last Friday after the latest update.

[James.P]

Hi @SMS2019  and @firwin I hope I don't sound naggy here.. But i came across that you could try long-pressing all 3 buttons at the same time to turn on. Hope this helps 

[SMS2019]

I have an Android phone so the Update is also failing on Androids.

[SMS2019]

I tried that and it still doesn't work.

[firwin]

Nope tried that also. Also found that someone needed to clean the sensors with rubbing alcohol.  I've tried all the suggestions -  Nothing.  No green light, no vibration (not even when on charger) the app cannot find device... it's dead.  

[joselito_junior]

To restart the watch, you need to press and hold the back and bottom buttons until you see the Fitbit logo on the screen.

[joselito_junior]

To restart the watch, you need to press and hold the back and bottom buttons until you see the Fitbit logo on the screen.

I got it!

[SMS2019]

Unfortunately this did not work.

[SMS2019]

Please go on Twitter and complain. I tried their troubleshooting. I am out of warranty and they are giving me a discount instead of a new one. I love their product but they need to take responsibility for their update that messed up my Ionic!!