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Ionic stopped working

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‎05-21-2019 17:43

‎05-21-2019 17:43

I have done the factory reset multiple times. I have had it charging for 2 days and still nothing. The sensor on the back is not doing anything. Please help!

thank you!

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2 REPLIES 2

‎05-21-2019 17:57

‎05-21-2019 17:57

The same thing just happened to me. The battery died and now it won't charge. I was on the phone with support for about 1/2 an hour or so. Nothing we tried worked. I've only had it for 1 year, 5 months. I'm really disappointed. For the cost, I would expect it to last longer than that. They have given me a deal for 40% off a new Ionic or 25% off any other of the fitbits, but I'm hesitant now to invest in another one that will die in less than 1-1/2 years. That's crazy.

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‎05-22-2019 14:59 - edited ‎05-22-2019 15:00

In response to SunsetRunner

‎05-22-2019 14:59 - edited ‎05-22-2019 15:00

Hello! Welcome to our Fitbit Community @beckydrake74. Also, I'm glad to see you again participating in our forums @SunsetRunner. Let me take a look to your concerns.

 

@beckydrake74 Thanks troubleshooting your Ionic prior posting and bringing this to my attention. I would like to share with you that our Support team informed me that they're already providing you with assistance to resolve your concern as soon as possible. Therefore, since you're already in touch with them, I recommend you to keep an eye to your email inbox for any update from them. In the meantime, let me know if you need anything else. Thanks for the feedback that was submitted, we are always striving to improve. 

 

@SunsetRunner I appreciate your time and the comments that were shared with us, I totally understand your situation and how disappointing this was for you. Please note that our Support team move forward accordingly to our warranty policies, I recommend you to check them out for a better understanding of their outcome. Also, if you want more information and details about their resolution, please contact them back to receive further assistance.

 

I'll be here if both of you need anything else. 

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