Ionic stopped working

[tandc92405]

My ionic stopped working a couple of days ago. It was fine all day at work. Got home went to look at the time and nothing. Stopped taking stats. When I plug it into the charger the edges of the screen are blue. But noting works at all. It’s not even a year and a half old. 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

It's great to see you around @tandc92405. Thanks for the details mentioned. I would like you to restart your Ionic and then try leave it in the charging cable to check it if it charges. 

Let me know how it goes. 

[tandc92405]

I’ve tried that. I left it on the charger for almost 24 hours. Nothing happens except a small streak of blue around the frame of the screen. I tried the 2 and 3 button resets.
Sent from my iPhone

[SilviaFitbit]

Thanks for getting back @tandc92405. I apologize for the delay reply. In this case, I would like you to confirm that your Ionic is still not working and I will create a case on your behalf with our Support team. 

Keep me posted. 

[tandc92405]

It’s still not working. Completely dead. Thank you.

Sent from my iPhone

[SilviaFitbit]

Thanks for getting back @tandc92405. I've shared your post with our Support team, they will continue assisting you. 

I'll be around if you need further assistance.