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Ionic stopped working

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‎04-20-2020 14:23 - last edited on ‎04-22-2020 08:29 by Fitbit Moderator

‎04-20-2020 14:23 - last edited on ‎04-22-2020 08:29 by Fitbit Moderator

Unbelievable, Had my watch for over a year, and it just stopped working, Called support and they were not so helpful, They basically said if it's over a year old nothing they can do. 220 bucks for 1 year. NOT HAPPY  

 

Moderator edit: Updated subject for clarity 

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‎04-22-2020 08:29

‎04-22-2020 08:29

@Scsmith Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for sharing your experience with Ionic and our Support team. 

 

Your feedback is appreciated, we're always striving to improve our customer service. Our team reviews each case individually and the option provided is based in the Fitbit Warranty. If you have any questions about the option given, you may want to reply to the case that you have with them. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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