07-17-2019
12:23
- last edited on
07-18-2019
13:34
by
SilviaFitbit
07-17-2019
12:23
- last edited on
07-18-2019
13:34
by
SilviaFitbit
Once again, my Ionic has died but this time it doesn't seem to want to be revived.
Previously, it behaved like this after an update, but on this occasion (assuming there was no update I was unaware of), it had been working fine for most of the day, successfully syncing with more than 70% battery on 13 July 2019. I got into the shower with it before taking it off, then went out and found it unresponsive when I tried to get the time.
I have tried the usual reset and cleaning options, without success (no recognition of the watch in the app, no response to button presses, no response to factory reset, no response when connecting to power). I have also tried going through the process I went through last time (which took over two weeks!!), leaving it charging for a day, unplugging for a day, trying to charge it again then giving up for a couple of weeks before trying again and finding it struggle back to life. This time, however, leaving the watch charging for a day heated it up, which is a bad sign, so I unplugged it and am not hopeful of a revival this time.
Are there any other options to try to revive this watch or do I now have a dud?
Thanks
Moderator edit: Updated subject for clarity
07-18-2019 13:32
07-18-2019 13:32
A warm welcome to the Community @OddThomas. Thanks for taking the time to share your experience with your watch.
I appreciate the troubleshooting tried. In this case, since, it heated up I've shared your post with our Support team, they will continue assisting you and providing you with options based in the Fitbit Warranty.
I'll be around if you need further assistance.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
07-18-2019 13:33
07-18-2019 13:33
Okay, thank you, Silvia.