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Ionic stopped working

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‎07-18-2019 12:58 - last edited on ‎07-19-2019 12:43 by Fitbit Moderator

‎07-18-2019 12:58 - last edited on ‎07-19-2019 12:43 by Fitbit Moderator

I was out walking, and noticed my screen was blank.  Went home, charged it, tried the 2 button reset and then the 3 button reset.  My Ionic is 17 months old, well cared for, and was received as a birthday gift.  Fitbit support was friendly, but advised that the watch was out of warranty, which meant I was out of luck.  They tried to sell me a new unit at a 40% discount.  No way. 

 

Moderator edit: Updated subject for clarity 

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‎07-19-2019 12:42

‎07-19-2019 12:42

Welcome to the Community @CancerWarrior. Thanks for sharing your experience with Ionic and our Customer Service. 

 

Your feedback and comments are appreciated, we're always working to help you and providing you with the best Support. I can confirm that each case is reviewed individually and the option is based in the Fitbit Warranty. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-26-2019 16:06

In response to SilviaFitbit

‎07-26-2019 16:06

I believe Fitbit should be standing by its products by at least offering to see why a perfectly good Ionic stopped working after 17 months.  I’m willing to send it in at my own expense.

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