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Ionic stopped working

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‎05-02-2020 16:02 - last edited on ‎05-05-2020 12:58 by Fitbit Moderator

‎05-02-2020 16:02 - last edited on ‎05-05-2020 12:58 by Fitbit Moderator

I have a FitBit Ionic I bought in July. No issues with it up until today. The battery showed low (no biggie) and then shut off. I put it on the charger where it sat for about 3 hours and nothing. So I came looking for troubleshoots . Did the hold the button for 10 seconds - nothing. Cleaned it the charger port and the charger, nothing. Nothing is working. And for something that cost more $200 It shouldn’t have quit working altogether yet 

 

Moderator edit: Updated subject for clarity 

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‎05-05-2020 12:56

‎05-05-2020 12:56

@jesm715 Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for the research done prior to posting and the troubleshooting tried. I see where you're coming from. 

 

In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond. 

 

I'll be around if you have any additional questions. 

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