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Ionic stopped working

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‎10-27-2020 02:32

‎10-27-2020 02:32

My ionic stopped tracking heart rate sleep and steps one day. I tried updates, factory reset, rebooting several times and no luck. Now when I charge it fully it only last a few hours. I miss it so much. I believe it’s still under warranty as i only purchased  it in March 2019.is it possible to get a return authorisation and send it back to be fixed or replaced?  Please can you help? 

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‎10-27-2020 14:57 - edited ‎10-27-2020 15:01

‎10-27-2020 14:57 - edited ‎10-27-2020 15:01

A moderator may come aboard and refer you to support. Probably quicker if you contact them yourself, via web or phone.

 

https://myhelp.fitbit.com/s/support?language=en_US

 

If outside of the US, some countries have "local" phone numbers to call support.

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