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Ionic won't turn on

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‎10-17-2020 19:36 - last edited on ‎10-19-2020 16:22 by Fitbit Moderator

‎10-17-2020 19:36 - last edited on ‎10-19-2020 16:22 by Fitbit Moderator

My Ionic won't charge. The display mentions that there is insufficient power supply no matter what power source I plug it into. Now it is completely flat and I can't get it to charge or turn on. I have tried all the cleaning methods, bought a new charge cable and all, still nothing.

 

Moderator Edit: Clarified subject

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‎10-19-2020 16:22 - last edited on ‎07-11-2025 08:39 by Fitbit Moderator

‎10-19-2020 16:22 - last edited on ‎07-11-2025 08:39 by Fitbit Moderator

Hi @TDoll, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

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‎10-27-2020 20:36

In response to RicardoFitbit

‎10-27-2020 20:36

Hi. Its completely unresponsive. No sensors are flicking.
Thanks
Tania
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