Ionic stops vibrating completely

[wupeiwen]

My ionic stops vibrating for notification, achievement and alarm. Have done soft reset, factory reset, unpair then pair again in bluetooth device. Still doesn't work

Moderator edit: Updated subject for clarity 

[Sunflower35]

My ionic fitbit is doing the same thing.  It won't vibrate for anything and I have tried all the suggestions.  This started happening about a week ago after an update. Please help, this was a very expensive watch for it to working!

[DavidBelgium]

Warranty was still ok in my case and a new one was sent. But this one
stopped working too after a while. It doesn’t charge anymore once the
battery is completely down. The watch looks and feels great but the
functionality/reliability seems poor. --

Moderator edit: personal info removed

[LiliyaFitbit]

Welcome to the Fitbit Community, @Sunflower35. It’s good to see you in the community, @DavidBelgium.

@Sunflower35 Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling and appreciate your troubleshooting efforts. I recommend confirming if you've restarted your watch by following the steps in this help article: How do I restart my Fitbit device? Please also check if you've followed the complete tips in Why didn't my Fitbit device alert me? 

@DavidBelgium I appreciate your participation in the Forums and sharing your experience. I understand how you are feeling and appreciate your feedback. I recommend following our instructions in Why isn't my Fitbit device's battery charging?

Hope this helps. 

[Sunflower35]

I have tried restarting my device and the tips in why wont my device alert me. I tried them both the day I wrote my initial post and I tried them both again today, still no luck. It stopped vibrating directly following the update.  Please help!!!

[LiliyaFitbit]

Thank you for your reply, @Sunflower35.

I am sorry to hear the issue persists, thank you for your efforts. I understand how you are feeling and recommend getting in touch with our Support team so they can evaluate your device's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[Abzygirl2021]

My ionic is also not vibrating for any functions… is there a fix yet? I’ve tried resets and all the fixes suggested. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Abzygirl2021.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts and recommend confirming the following:

1. Make sure Do Not Disturb and Sleep Mode are turned off on your Fitbit device. For more information, see How do I navigate my Fitbit device?
2. Confirm the steps to restart your watch: How do I restart my Fitbit device?
3. Confirm if your watch vibrates when you open Timer on your device, choose the stopwatch and tap the play icon to start. 

Hope this helps. 

[Abzygirl2021]

Thanks Lila- I’ve checked all of these items and the vibrate does not work at all.

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @Abzygirl2021.

I am sorry to hear the issue persists, thank you for your efforts. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[Languages]

Hi,

Did you get an answer for your vibration problem.? 

I go the same problem and my fitbit vibrate all the time for no reason.

Hope you sold your problem and can advice me how to cancel the vibration.

Tx

Jacob

[LiliyaFitbit]

Welcome to the Fitbit Community, @Languages.

Thank you for joining the thread and sharing the details of the issue with your device. I appreciate your efforts. I was able to see that you have already contacted our Support team regarding this. If you still need help, please feel free to contact our team back as they already have all the details and special tools to continue assisting you. 

I recommend confirming if you have set splits or laps on your device. For more information, see Can I track splits or laps with my Fitbit device? If you would like to edit exercises on the shortcuts list on your device, see Can I change or reorder the exercises on my Fitbit device?

Hope this helps.