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Ionic strap comes off

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‎03-21-2020 09:24

‎03-21-2020 09:24

I don't seem to be able to get the strap to stay on properly. Whenever I move my wrist it pops off. I've tried loosening the strap but then it doesn't count steps correctly. Any ideas?

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‎03-22-2020 10:29 - edited ‎03-22-2020 10:37

‎03-22-2020 10:29 - edited ‎03-22-2020 10:37

Hey @Beckiejane,

     I've had that problem before. I've discovered I just need to push the offending band harder into the watch until I hear a click. Sometimes, I've needed to wiggle the band back and forth a little as I push it in. Just be listening for the click.

Note: Make sure that the band is connected before any activity. Sometimes, I'll connect my band just to find out that it's not fully in. I would hate to have your band fall out at an inopportune time!

Michigan | USA
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