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Ionic strap just as poor quality as every other tracker - customer service ignoring complaints

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‎10-04-2018 14:55

‎10-04-2018 14:55

I have had my Ionic since January and it is the 4th tracker I have owned in 4 years. The rubber strap on every single tracker I have had has come apart within 6 months or normal everyday use and this week my Ionic did the same. Every time this has happened I have contacted support who give me the same cut and paste reply and mail me out a replacement strap as the tracker is still under warranty. They make it sound like this is great news but is the absolute least I would expect under the circumstances. They make no effort to address any other concern and make it out like they are being so very helpful! When it arrives I will be selling my Ionic and I won't be buying another Fitbit tracker. While I love my fitbit, I can't justify buying into something which falls apart within a year and isn't supported after 12 months. The replacement straps should have their own warranty (since it is a separate product). If they would do this I would be happy. as it is I'm fed up of poor quality rubber and cut and paste answers
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‎10-04-2018 15:45 - edited ‎10-04-2018 15:59

‎10-04-2018 15:45 - edited ‎10-04-2018 15:59

Its nice to see you around @StegosaurusPeas, welcome to the fitbit community and thank you for posting........... customer services are just awesome, arent they!, what would we do without them, theyre very very helpful, Good to know we have such amazing back up when we need help when our devices  fail

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