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Fitbit ionic stopped working

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‎10-03-2018 03:16 - last edited on ‎10-04-2018 18:03 by Fitbit Moderator

‎10-03-2018 03:16 - last edited on ‎10-04-2018 18:03 by Fitbit Moderator

My ionic died 2 weeks ago tomorrow. It has what appears to be a common issue with showing a high temp symbol and not charging or going past the Fitbit logo. This started while I was driving in an air conditioned car. I followed all of the advice from the online support with no succes and my case was referred “higher up”.. that was a week ago with a promise of a label to return my device postage free. I now am unable to get a response from either online support or email. I had been happy with the device having had it for only 4 months. I bought 2, one for my wife as well but frankly I’m waiting for it to meet the same fate. Does anybody have any advice as it appears Fitbit are now choosing to ignore me. If there is a method to get a response I’d be interested to know before I refer the matter to Consumer Affairs. Quite frankly, the service level is pathetic if the problem can’t be resolved with a factory reset.

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎10-03-2018 03:54

‎10-03-2018 03:54

There may be a telephone option on this support link, but it depends where you are located and what time of day it is to whether it is available or not. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎10-04-2018 18:02

‎10-04-2018 18:02

@Bigfella1968 @N8teGee Thank you for visiting the Fitbit Community.

 

@Bigfella1968 I'm sorry to hear about the difficulties you experienced. According to our records the Support team has requested some information to continue providing support and it is awaiting a response. If you are getting any error when trying to reply please send me a private message with the information in order to get it forwarded.

 

@N8teGee Thanks for your assistance.

 

I will be waiting for your response.

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0 Votes

‎10-04-2018 21:48

In response to EdsonFitbit

‎10-04-2018 21:48

Hi, I had actually supplied the information requested a week ago and only
received a response some hours after posting this comment. On this basis
your statement is incorrect and attempts to indicate that I do not have a
legitimate complaint - which I do.

Please acknowledge your incorrect statement or withdraw it.

I will then continue the delayed process to have my complaint addressed and
note the outcome on this thread.
Best Answer