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Ionic stuck after failed update

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‎09-18-2019 12:55 - last edited on ‎09-19-2019 11:19 by Fitbit Moderator

‎09-18-2019 12:55 - last edited on ‎09-19-2019 11:19 by Fitbit Moderator

My Fitbit is stuck on the logo screen after a failed update! I've tried to reset and factory reset but nothing

 

Moderator edit: Updated subject for clarity 

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‎09-19-2019 11:23

‎09-19-2019 11:23

A warm welcome to the Community @Irishmisst. Thanks for the details mentioned and the troubleshooting tried. 

 

I would like you to confirm that you restarted your Ionic following these steps. If you did and it's showing you the Fitbit logo, please try updating your firmware over Wi-Fi or over Bluetooth. 

 

I'll be around if you need further assistance. 

 

 

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