Ionic stuck in a boot loop

[Sir_Edzo]

im a BETA tester and i did the update to do this round of testing after the reboot it been stuck in a boot loop. i tried the hard reset and nothing seems to work i let the battery die and then recharged it and it just continued with the boot loop

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @Sir_Edzo. Thanks for the details mentioned and the troubleshooting tried. 

I would like you to confirm that you've restarted it. Also, please reply to the following questions: 

- Is your Ionic's display working?

- What is it showing you in your Ionic's screen?

Keep me posted. 

[TomDuke]

  I'm getting the same thing as Sir Edzo... just the boot screen with the logo.  There's nothing else to see and no way to manipulate the display.  The Ionic is effectively dead.

[Sir_Edzo]

I did try to restart it, it didn’t work
Yes the display is working
It only flashed the logo, and after about 20 mins the display will go dark

Sent from my iPhone

[TomDuke]

I did the same thing as you have with the same exact results. There doesn't appear to be any solution being offered up on this forum.

[SilviaFitbit]

Thanks for the details mentioned @TomDuke. I noticed you mentioned you're out of warranty in other post. I can create a case on your behalf with our Support team, they can continue assisting you and providing you with options based in the Fitbit Warranty.

Hey @Sir_Edzo. In this case, I've shared your post with our Support team, they will continue assisting you and providing you with options. 

I'll be around if you need further assistance. 

[TomDuke]

Sure SylviaFitbit if you think it will help me. Nothing to lose I suppose. Thanks.

[Sir_Edzo]

ok thank you, do we have a time frame for them reaching out to me?

[SilviaFitbit]

Thanks for getting back @TomDuke  and @Sir_Edzo. Sorry for the delayed reply. 

I've shared your post with our Support team, they will continue assisting you @TomDuke. 

Hey @Sir_Edzo. The estimated reply time is 2 days. Rest assure that our team already has your case and they will get back to you soon. 

I'll be around if you need further assistance. 

[bthompson]

i'm on my fourth ionic for this issue, the last one fitbit sent me out of warranty so clearly this is an issue they know of internally and are just deciding to wear the cost of replacements for those of us who bother to complain??

[Sir_Edzo]

Wow really.... awe man that’s not good

Sent from my iPhone

[SilviaFitbit]

Thanks for stopping by @bthompson. Our Support team will let you know about any bug or issue that might be happening. They will either put a banner or a main post to keep everyone updated. However, I don't have any news about it. 

Rest assure that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you need further assistance.