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Ionic stuck on Fitbit logo screen

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‎06-17-2021 01:26 - last edited on ‎06-17-2021 06:18 by Fitbit Moderator

‎06-17-2021 01:26 - last edited on ‎06-17-2021 06:18 by Fitbit Moderator

After swimming my ionic is stuck on the logo face - I’ve tried all of the reset help, left it to charge over night but nothing. The app cannot connect to it either saying it must be switched off? None of the back lights are flashing and there are no vibrations. Any ideas?

 

 

Moderator edit: updated subject for clarity

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‎06-17-2021 06:18

‎06-17-2021 06:18

@Ruthybaby13 Welcome to our Fitbit Community. Regarding the issue that your Fitbit Ionic has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

Since you have restarted it and the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

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