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Ionic stuck on Fitbit logo

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‎01-01-2019 08:31 - last edited on ‎01-03-2019 09:56 by Moderator Alum

‎01-01-2019 08:31 - last edited on ‎01-03-2019 09:56 by Moderator Alum

Hi,

My Ionic is stuck on the startup Fitbit logo. I have tried the bottom restart and factory reset with no luck. I have recently updated to the new iso and don't know if this has something to do with the problem. Can someone pls help?

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎01-01-2019 21:33

‎01-01-2019 21:33

Some others seem to have this problem as well.  Call the number below and explain your specific issues.  If deemed defective and under warranty they should replace it.  Let me know.

Vote if this helps you at all and Vote if this is a solution to your issue [Current Leader in Ionic Forum with 15 Solutions + Thumbs Up 92]
Really there is no need to suffer in Frustration - simply call Tech Support at 877-623-4997 and get your Ionic replaced right now while you can
Many have followed this straightforward advice and now have a replacement Ionic - we all should have “zero tolerance” for any defective Ionic
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‎01-03-2019 10:00 - last edited on ‎06-09-2025 08:17 by Fitbit Moderator

‎01-03-2019 10:00 - last edited on ‎06-09-2025 08:17 by Fitbit Moderator

A warm welcome to the Community @Lenrock81 and @Whistler888 thanks for the input.

I appreciate all the efforts in trying to fix the stuck issue you are experiencing. Since these steps didn't work, I have go ahead and escalated your case to our support team, be aware of your inbox I know they will be glad to help you out and provide you a solution.

Catch you later. Cat Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-16-2019 23:30

In response to AlejandraFitbit

‎01-16-2019 23:30

Good day

 

Thank you. I think I have found the problem. The touch screen is loose from the watch cradle. it keeps popping out of the cradle, i had to use sticky tape to keep it in place for now. I find this very upsetting as the watch is just over a year old and I have barely used it in water. I mostly use the watch for jogging, weight training and day to day (steps etc). I bought the Ionic because it is a Fitbit and is suppose to be a reliable brand of fitness watches.

 

The problem I have is I live in South Africa and at the moment I'm working in Namibia (South Africa's neighboring country) I will only be going home in March.

 

Is there a Fitbit accredited agent in South Africa?

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