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Ionic stuck on Fitbit logo

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‎12-07-2020 20:42 - last edited on ‎12-11-2020 11:27 by Fitbit Moderator

‎12-07-2020 20:42 - last edited on ‎12-11-2020 11:27 by Fitbit Moderator

My Ionic is stuck on the fitbit logo screen and cannot be reset or setup again fitbit has offered me 35% off a new watch. But new watches are ugly af isn't there a way to have the watch repaired or reprogrammed?  O mean there's got to be somebody who can connect the watch to a pc and get it working again?  I live in Toronto does anyone know of repair businesses? 

 

Moderator Edit: Clarified subject

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‎12-11-2020 11:26

‎12-11-2020 11:26

Hi @Luch84, it's nice to see another post from you here in the Community Forums.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this situation can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

 

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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