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Ionic stuck on Fitbit logo

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‎12-31-2020 08:13 - last edited on ‎01-01-2021 11:48 by

‎12-31-2020 08:13 - last edited on ‎01-01-2021 11:48 by

Hi there,

 

So I have trawled the community and Youtube and I am still not getting any joy.

 

I woke up from a nap to see my Fitbit Ionic on the fitbit logo. I tried to sync it and saw it last synced on Tuesday. I briefly saw my menu before it went back to the fitbit logo.

 

I have proceeded to try hard reset and then factory reset it. When I finally got the vibration of a factory reset it did not want to turn back on! After much cursing I got back to the logo. I have been sitting and fighting with this watch for over an hour now. 

 

I got the watch in May. Some guidance please as I use this watch daily to log distance and time for walking/running.

 

I am in Durban, South Africa so I'm lost as to where I would find customer support here.

 

 

Moderator edit: subject for clarity 

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‎01-01-2021 11:45

‎01-01-2021 11:45

Welcome to the Fitbit Community, @KathWalksAlot.

 

Thank you for sharing the details of the issue you’re experiencing. I understand how you are feeling about this situation and appreciate your troubleshooting efforts and the additional details. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox.

 

I'll be around if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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