Ionic stuck on installing update

[Jamiecg]

Hi, I have an Ionic fitbit, I done a factory reset, after that I set it up and got to the update part.

Since then I been wait for over an hour fot it to install.

All I get now is the start up logo come on and then off again.

Do any one have any ideas how to fix this?

Thank you 

[SilviaFitbit]

@Jamiecg Welcome to the Community. Sorry for the delayed reply. 

Thanks for the details mentioned and the troubleshooting tried. I've shared your post with our Support team and they've mentioned you already have a resolved case with them. 

Don't hesitate to get back if you have any additional questions. 

[Jamiecg]

Yes thank you. Customer service have resolved this. But one small problem. I’ve been sent a replacement but now my Adidas work outs has now disappeared.
Why is this?

Kind regards.

Jamie Garraway

[SilviaFitbit]

@Jamiecg Thanks for getting back. Sorry for the delayed reply. 

The Adidas Train app is available only for Ionic Adidas Edition. Can you confirm that you previously had a Fitbit Ionic Adidas Edition? 

Looking forward to hearing back from you. 

[Jamiecg]

Yes I can confirm that I did have the Adidas edition.  Because the Adidas app has disappeared from the Fitbit app and the Adidas logo has gone from the watch also.