Ionic stuck on reboot loop

[DiggerBuckett]

Having had two Ionics. The first replaced as it’s not waterproof like the claim, current one is stuck in reset. As it is no longer discoverable by Bluetooth or WiFi with any device that has Bluetooth. 
Really not impressed with the watch at all. Over the 2 1/2 years of owning and using Fitbit it has been quite buggy with syncing and keeping notifications. 
If I do replace the watch it will not be with another Fitbit as the quality of the watches is shoddy for the price. 
I have missed not tracking my day, as you get used to knowing how your day had gone from sleep to steps and using the GPS when you remember to use it. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @DiggerBuckett, welcome to the Community Forums.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit Ionic, I understand how frustrating this matter can be for you. Since your device is stuck on a reboot loop, I recommend you to try the following steps to factory reset your device:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[DiggerBuckett]

Hi Ricardo. 

I have tried your suggestions on several occasions and the fitbit is not playing ball. I have tried several devices to see if they can pick up the ionic via Bluetooth. Sadly it never shows up. It just sat in set up mode and nothing else happens. 

I have missed having it as I have gone back to my old analog watch.
Thank you for you time in trying to help.

kind regards Simon.  

[RicardoFitbit]

Your reply is appreciated @DiggerBuckettm, I'm sorry to know that you're still experiencing difficulties with your Ionic.

That said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[DiggerBuckett]

Thank you Ricardo. 

I received an email this morning from Fitbit.
Not sure if anything can be done as this was a replacement watch for my original purchase that died whilst swimming in the see over 2 years ago. The replacement was never worn whilst swimming as I did want the same happening again. 

kind regards Simon. 

[RicardoFitbit]

You're welcome @DiggerBuckett, it's a pleasure for me to continue assisting you.

Let me share with you that our Customer Support team will send you information within 5 - 7 business days. That said, my best advice for you at this moment will be to periodically check your inbox for any update.

Don't hesitate to ask me any questions you may have in the meantime they contact you.