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Ionic stuck on reboot

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‎03-16-2021 12:46 - last edited on ‎03-19-2021 12:28 by

‎03-16-2021 12:46 - last edited on ‎03-19-2021 12:28 by

Hi

 

Over the past few weeks I have found my ionic has required recharging every other day.  A couple of days ago, I plugged it in to recharge first thing in the morning and unplugged in the afternoon to wear.  That night, when I checked it for the time, I found it was completely dead.  I then left it to charge for the best part of a day but it appears to be stuck on the Fitbit logo.

 

I have performed the usual steps to perform a hard reset (and later, a factory reset), but both actions appear to have no effect.  When attempting either, I get a slow flash sequence (a couple of seconds with the logo on, about 10 seconds off), but never get the vibration indicating a successful reset command trigger. When I release the buttons, it goes back to the logo being permanently on, barring the occasional turning off for a few seconds. 

 

Is it possible to get out of this loop and get my ionic functioning again?

 

Thanks 

 

 

Moderator edit: subject for clarity 

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‎03-19-2021 12:28

‎03-19-2021 12:28

Hi @OddThomas, it's nice to see you again in our Community Forums. 

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team and that they were able to help you. Thank you for your time and efforts.

 

Have a nice day!

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