Ionic stuck on reset failed screen

[LeighS13]

ionic was not syncing with my phone and time was incorrect. Tried resetting and now just get the reset failed screen. Any tips? 

[LiliyaFitbit]

It’s good to see you in the community, @LeighS13.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend doing the following:

1. Connect your watch to the charging cable. 

2. Restart your phone. 

3. Open the Fitbit app, tap on your profile picture > Set Up a Device.

4. Choose your Fitbit model, tap on replace and follow the onscreen instructions.

I was able to see that you tried contacting our Support team regarding this. Thank you for your time and efforts.

Hope this helps. 

[LeighS13]

I am afraid that the phone is not finding the watch. The watch won't allow me to input my lock screen number which means it won't do anything. 

Any other ideas? 

[LiliyaFitbit]

Thank you for your reply, @LeighS13.

I appreciate your efforts and the additional details. Since the issue persists, I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[JResnick4]

I had the same issue. It would turn on and off and get stuck in a reset mode. The next day it would. It turn in at all. I contacted Fitbit and they acknowledge that this can’t be fixed. So I am stuck buying a bed watch cause I am out of warranty. Seriously considering purchasing a Garmin watch. I am waiting for someone from management to respond to my email. Very frustrated.  Good luck. 

[LeighS13]

Mine is now the same. Trying to get hold of customer support. Hoping I am still in warranty. Hope you hear back soon. 

[LiliyaFitbit]

It’s good to see you in the community, @JResnick4. Thank you for your reply, @LeighS13.

@JResnick4 Thank you for joining the thread and sharing your experience. I understand how you are feeling about this situation. I am sure our Support team is doing their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding. 

@LeighS13 I appreciate your efforts trying to contact our team. Our Support is limited by the number of representatives available at a given time and the hours of operation. I appreciate your understanding and look forward to getting you back on track.

See you around.

[FirstMelon3]

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@LiliyaFitbit wrote:

It’s good to see you in the community, @JResnick4. Thank you for your reply, @LeighS13.

@JResnick4 Thank you for joining the thread and sharing your experience. I understand how you are feeling about this situation. I am sure our Support team is doing their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding. 

@LeighS13 I appreciate your efforts trying to contact our team. Our Support is limited by the number of representatives available at a given time and the hours of operation. I appreciate your understanding and look forward to getting you back on track.

See you around.

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Looking great work dear, I really appreciated to you on this quality work. Nice post!!

[LiliyaFitbit]

Welcome to the Fitbit Community, @FirstMelon3.

I appreciate your participation in the Forums and your feedback. Thank you for your time. In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums!