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Ionic sudden death

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‎05-14-2018 13:40

‎05-14-2018 13:40

My Ionic Fitbit died today.  The screen is black no matter what I do.  It was last charged on Friday, was working this morning, and failed by mid-morning.  It is a 5 month old Christmas present. What are my replacement options?

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5 REPLIES 5

‎05-14-2018 17:18

‎05-14-2018 17:18

I had an identical occurrence. Similarly tried everything to no avail. If there is a fix to turn it back on, I'd like to know! 

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‎05-14-2018 18:03

In response to DFWU

‎05-14-2018 18:03

You could always try chatting with Support, the link is at the bottom of this page.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎05-15-2018 12:35

In response to DFWU

‎05-15-2018 12:35

stay tuned!
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‎05-19-2018 11:33

In response to medintl

‎05-19-2018 11:33

I hope you have better luck with support than I did!

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‎04-03-2019 15:26

In response to DFWU

‎04-03-2019 15:26

Anyone interested in legal and Social action because Fitbit failed to stand behind their products email to bear1@msn.com

Karen O, supervisor in support says Fitbit never makes exceptions to satisfy long term customers!

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