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Ionic suddenly stopped working

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‎07-20-2019 09:31 - edited ‎07-21-2019 08:13

‎07-20-2019 09:31 - edited ‎07-21-2019 08:13

My Fitbit Ionic stopped working after a firmware update 7/7/2019. It rebooted and never turned back on. I even had it charged up to 97%. None of the lights are flashing on the back of the watch. Before that, the watch hadn't been syncing since 5/12/2019.  I tried all the troubleshooting steps but nothing worked. Support only offered me 25% off another device or 50% off an Ionic. Has anyone successfully gotten their watch replace? I purchased mines Dec 2017 for $300 new.

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‎07-22-2019 05:51

‎07-22-2019 05:51

Welcome to the Community @LLT2019. Thanks for the details mentioned and the troubleshooting tried in order to fix it. 

 

Sorry for the delayed reply. I can confirm that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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