Ionic swimming issue

[SunsetRunner]

I just bought the Ionic for my swimming exercise. I am interested in 3 main items that the Ionic offers: distance log the pool, total time swim, calories burn, heart rate, . But, after 3 days of trying, i still don't see the matching in the pool.

1) Distance: i swim 2500 yards every morning.

    The Ionic logged: 2464 yd, 1950 yd, 2200 yd which are not correct.

2) Total swimming time for each day in the pool is acceptable. My usual time is between 60 mins to 65 mins.

    The Ionic logged: 1hr 5min, 1hr 6min, 1hr 10 min.

3)  Calories burn:

 The Ioni logged 483 calories, 338 calories, 371 calories. I thought it is a bit low because i expect to burn around 600 calories each session.

4) Heart rate: I can see the heart rate  goes up and down during the hard sets. A good feature.

I would like to ask if anyone runs into the issue # 1 and # 3 above ? Base on my samples, the ionic is only 50% (#2 and # 4) correct in the pool. 

When i switch to Exercise - Swimming, the Ionic totally can not detect the pool length in yards, and it does not know how many laps i have done.

I plan to try mySwimPro work out next week to see how it detect the laps and time.

For now, i am at the cross road of changing the device since i only use it for swimming.

[SilviaFitbit]

A warm welcome to the Community @SunsetRunner. Thanks for the details mentioned. I appreciate the time that you took to share your experience with the forums. 

Some inconsistencies in your swim data may be caused by any of the following: 

• You completed only a few laps
• You stopped to rest multiple times or in the middle of the pool
• You stopped to rest for longer than 60 seconds after completing a pool length
• You changed your stroke type midway through a length
• You swam with a kickboard or without using your arms
• You swam less than the minimum duration needed for your swim to be automatically recognized

Also, I would like you to confirm that your personal information is properly entered in your Dashboard. 

Let me know how it goes. I'll be around if you need further assistance. 

[SunsetRunner]

Hi,

Thank you for the comments. But, i disagree with all the comments except for one.

• You completed only a few laps.

        No, i completed 100 laps during my sessions.

• You stopped to rest multiple times or in the middle of the pool

        No, I never stopped in the middle of the pool to rest. I only stopped between sets meaning at the end of the pool.

• You stopped to rest for longer than 60 seconds after completing a pool length 
• No, my rest time is between 10 - 15 seconds, never gone over 30 seconds.
• You changed your stroke type midway through a length

        No,  I never changed stroke in midway of a length.

• You swam with a kickboard or without using your arms
• Yes, there were 2 kick sets using kick board.
• You swam less than the minimum duration needed for your swim to be automatically recognized
• I don't understand what this mean. The Ionic logged the time which i agreed.

[SilviaFitbit]

Thanks for getting back @SunsetRunner. I appreciate that you took the time to reply to each sentence I posted above. 

I've shared your post with our Support team, they will continue assisting you. 

I'll be around if you need further assistance.