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No vibrating when receiving notifications

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‎06-20-2019 12:53 - last edited on ‎06-21-2019 12:24 by Fitbit Moderator

‎06-20-2019 12:53 - last edited on ‎06-21-2019 12:24 by Fitbit Moderator

Fitbit Iconic stopped vibrating when I received texts, snapchats, or calls.  It was vibrating and alerting me but has stopped doing that.  Want to fix the issue but don't know what to check?

 

Moderator edit: Subject for clarity 

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‎06-21-2019 12:24

‎06-21-2019 12:24

Hello @Dishy90 thanks for bringing this to my attention, I'm happy to help you with your Ionic and give you a warm welcome to our Community.

 

Seems odd that your device is not vibrating when you receive a notification, this is certainly not the way we designed our device. To better assist you, can you please let me know if your device is not vibrating when you receive a notification but it is with an alarm or when you plug-in to charge it? I recommend you to restart your device and let me know how it goes. 

 

Looking forward to your reply, let me know if you have any additional questions. 

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