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Incorrect time on device

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‎06-20-2019 19:59 - last edited on ‎06-21-2019 12:19 by Fitbit Moderator

‎06-20-2019 19:59 - last edited on ‎06-21-2019 12:19 by Fitbit Moderator

my ionic went dead (needed charge). after recharging, the time is incorrect, and when i go to set the time zone correctly in account settings, it will not reset. please advise. soo frustrating.. 

 

thanks

 

Moderator edit: Subject for clarity 

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‎06-21-2019 12:18 - edited ‎06-21-2019 12:19

‎06-21-2019 12:18 - edited ‎06-21-2019 12:19

Hello @johnnybob welcome aboard, I'm happy to give you a hand with your Ionic situation.

 

First, thanks for troubleshooting your device prior posting, I totally understand how frustrating this matter can be for you, your patience is appreciated. This may be fixed by updating the time zone setting in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? . If your time zone setting is correct, simply sync your Ionic device to see the current time because our Fitbit devices use your mobile device timezone. Also, you can restart your Ionic to refresh its performance. 

 

I'll be here if you need anything else, keep me posted. 

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