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Ionic swiping not working

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‎05-07-2020 08:12 - last edited on ‎05-08-2020 14:51 by Fitbit Moderator

‎05-07-2020 08:12 - last edited on ‎05-08-2020 14:51 by Fitbit Moderator

I try to swipe and face is froze, reset, installed new updates, nothing.

 

Moderator edit: Updated subject for clarity

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‎05-08-2020 14:59

‎05-08-2020 14:59

@sl1974 A warm welcome to the Community. Thanks for letting me know that your Ionic's screen isn't working properly. 

 

I appreciate the troubleshooting tried prior to posting. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

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